We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in relation to the collection, management and disclosure of your Personal Information. For more information, visit www.oaic.gov.au.
What is your Personal Information?
What Personal Information do we collect and hold?
We may collect the following types of Personal Information:
Other information we may collect
Marco furniture uses tracking technologies such as cookies to recognise your browser each time it visits our site, and to track which pages you visit whilst on our site. We use this information to optimize our site and create a better online experience for you. Cookies are pieces of information that a website transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not themselves personally identify users, although they do identify a user's browser. However, if you do not wish to receive any cookies, you may set your browser to refuse them.
How do we collect your Personal Information?
We collect your Personal Information directly from you unless it is unreasonable or impracticable to do so. When collecting Personal Information from you, we may collect in ways including:
What happens if we can’t collect your Personal Information?
If you do not provide us with the Personal Information described above, some or all of the following may happen:
For what purposes do we collect, hold, use or disclose your personal information?
Marco furniture uses, collects and holds your information to better understand your needs and provide you with better service. Marco furniture may share your Personal Information amongst Related Bodies Corporate as defined in the Corporations Act 2001 (Cth)) of Freedom. Marco furniture also uses, collects, holds and discloses your Personal Information:
Disclosure of Personal Information
We may disclose your Personal Information to:
We may disclose Personal Information to our Related Bodies Corporate and third party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your Personal Information do not breach the privacy obligations relating to your Personal Information. We may disclose your Personal Information to entities located outside of Australia, including the following: our Related Bodies Corporate, located in United Kingdom, Europe, Asia and South Africa; and, our data hosting and other IT and CRM service providers, located in the United States, Brazil, Canada, Europe, New Zealand, United Kingdom and Asia.
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, social media, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
We do not provide your Personal Information to other organisations for the purposes of direct marketing.
Access and correction
You may request access to any Personal Information we hold about you at any time by contacting us. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be $25.00. We will not charge for simply making the request and will not charge for making any corrections to your Personal Information.
There may be instances where we cannot grant you access to the Personal Information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the Personal Information stating you disagree with it.
Breach of privacy
If you believe that your privacy has been breached, please contact us using our contact information and provide details of the incident so that we can investigate it. Our procedure for investigating and dealing with privacy breach may involve: making an assessment; taking immediate steps to contain the breach; designating a person/team to coordinate a response; consider what Personal Information is involved; determine whether the context of the information is important; establish the cause and extent of the breach; identify what is the risk of harm (if any); conduct a risk analysis on a case-by-case basis, and consider whether notification is required.
Third-party web sites
Links to third party web sites on www.marcofurniture.com.au are provided solely as a convenience to you. If you use these links, you will leave our site. Marco furniture is not responsible for any of these sites, their content or their usage of your Personal Information.
Marco furniture is committed to ensuring the security of your Personal Information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.
Marco furniture franchisees
Changes to this statement
If you have any queries, concerns or questions regarding this policy or the handling of your personal information, please use our contact link to contact us. We shall reply you upon receiving your request within the shortest possible time.
You may contact the Australian Information (Privacy) Commissioner at www.oaic.gov.au if you are dissatisfied with our response.