Our delivery protocols follow the industry standard furniture delivery guidelines

• All ONLINE orders shipped from our Canberra Warehouse within 7 days after receiving full payment
• Physical store and online orders are subject to full payment prior to delivery. 
• All dues must be paid in full prior to delivery.

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The Australian Consumer Law (ACL) protects all the goods sold by Marco Furniture. Repairs, Refunds, and Replacements are all allowed only under the proper circumstances. For more information, Click here

Customer Information:

Customer Name: __________________________

Address: _______________________________

Phone Number: __________________________

Email Address: __________________________

1. Order Details:

Product: Custom-Made Sofa Lounge

Order Number: ___________________________

Order Date: _____________________________

Estimated Production Time: 12-16 weeks from order confirmation

2. Acknowledgment of Production Timeline:

I understand that the creation of my custom-made furniture is a carefully crafted process that typically takes 12-16 weeks.

I am aware that unforeseen factors, such as force majeure events (e.g., shipping disruptions, material shortages, or unexpected production delays), may extend this timeframe.

Marco Furniture is committed to keeping me updated throughout this journey and will do everything possible to ensure timely delivery while maintaining quality.

I appreciate Marco Furniture's dedication to delivering quality, even when faced with challenges beyond their control.

3. Non-Cancellation and Refund Policy:

I understand that custom orders are non-cancellable once production begins.

Any requests for cancellation or refund are subject to Marco Furniture’s Refund and Change of Mind Policy, as outlined in the policy document provided to me. I confirm I have reviewed and agree to these terms.

I recognize Marco Furniture’s dedication to customer satisfaction and accept that some delays are unavoidable due to the custom nature of the order.

4. Communication & Updates:

I acknowledge that Marco Furniture will provide regular updates regarding my order's progress.

In case of any significant delay, I will be promptly informed and offered an updated estimated completion date.

5. Final Payment and Delivery:

I understand that full payment is required after the production is completed and before delivery is scheduled.

Delivery arrangements will be made once payment is received, following Marco Furniture’s standard delivery policy.

6. Customer Agreement:

By signing this agreement, I affirm my understanding of the terms outlined above and my appreciation for Marco Furniture’s commitment to quality and customer satisfaction. I acknowledge that potential delays are part of the custom production process and that Marco Furniture is dedicated to delivering a product that meets my expectations.

Customer Signature: ___________________________

Date: _______________________________________

Marco Furniture Representative: ________________

Date: _______________________________________